Privacy Policy

LLAOLLAO SL informs below of its privacy policy applied to personal data. The use of the website does not imply that the user must provide any information regarding its identity, and it cannot be associated with a specific user by the company. In the event that personal data is provided, these data will be collected and used in accordance with the limitations and rights set forth in the aforementioned standard.

1. WHO IS RESPONSIBLE FOR YOUR DATA PROCESSING?

The RESPONSIBLE FOR THE PROCESSING of your data is LLAO LLAO ESPAÑA LTD.

NIF: B73955544

Postal address: SANTA GERTRUDIS Nº 2, FLOOR 10. PTA C, 30001 – MURCIA (MURCIA).

Telephone number: 968788367

E-mail:  proteccióndedatos@llaollao.es

2. WHAT KIND OF DATA DO WE PROCESS?

Depending on the products, services or functionalities that you want to enjoy at any time, we will need to process some data or others.

In general, this data will be, depending on the case, the following:

  • Your identification data (For example: Your name, surname, language, country from which you interact with us, contact information, etc…).
  • Connection, geolocalisation and navigation data (for example, in case you interact with us from your mobile).
  • Commercial information if you were subscribed to our newsletter.
  • Data about your tastes and preferences.
  • Property and economic data (if you apply to be a franchise)

Remember that, when we ask you to fill in your personal data to give you access to some functionality or to attend to your franchise request, we will mark some fields as mandatory, since they are data that we need to be able to answer your query.

Please note that if you decide not to provide us with this data, we may not be able to respond to your request.

FOR WHAT PURPOSE DO WE DEAL WITH YOUR PERSONAL DATA?

Depending on how you interact with our Platform, we will process your personal data for the following purposes:

  • To respond to requests for information.

We only process the personal data that is strictly necessary to manage or fulfill your request or petition.

  • To meet the request of I WANT TO BE A FRANCHISE

Respond to franchise applications, inform about the possibility of having a LlaoLlao franchise, procedures prior to contracting the franchise, as well as keep you informed about new services and/or products.

  • For home delivery

Home deliveries are made from the different available platforms. The data Personal data are notified to the platform by the interested party without LlaoLlao having access to them.

  • For marketing purposes and the LlaoLlao Club

To the extent that you subscribe to our Newsletter or to our LlaoLlao loyalty club, your personal data will be communicated in order to carry out the correct management of marketing tasks to Salesforce Spain LTD., a simplified joint-stock company registered in the Mercantile Registry of Madrid with page number M-394078, volume 22093, with registered office at Paseo de la Castellana 79, 28046 Madrid.

You must remember that you can unsubscribe from the Newsletter at any time and at no cost by communicating it to LLAOLLAO at the following email: protecciondedatos@llaollao.es

Promotional activities may be carried out (for example, for the development of contests). By participating in any promotional activity, you authorize us to process your data based on each promotional activity and we can communicate them through different means such as Social Networks or on our own Platform. In each promotional activity in which you participate, you will have the legal bases available, where we will provide you with more detailed information about your data processing.

  • For the management of social networks

In the event that you follow us or contact us through the different social networks where we are present, we will treat the data that you provide us with the sole purpose of responding to your messages or comments and the management from our contact list.

  • Usability and quality analysis to improve our services

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, that is to say, to understand the way in which users interact with our Platform and thus be able to introduce improvements to it. Likewise, on occasions, we carry out quality actions and surveys aimed at finding out the degree of satisfaction of our customers and users and detecting those areas in which we can improve.

3. WHAT IS THE LEGITIMATION FOR THE TREATMENT OF YOUR DATA?

The legal basis that allows us to treat your personal data also depends on the purpose for which we treat them, in this way we will find different legal bases by virtue of the following purposes:

  • Customer service.

The legal basis for the treatment of your data is the informed consent to respond to the queries raised through the website, which implies the acceptance of these conditions by the interested party.

  • I want to be a Franchise

The legal basis is the informed consent of the interested party.

  • Marketing.

The legitimate basis for processing your data for marketing purposes is the consent you provide.

For example, when you agree to receive personalized information through various means, when you authorise to send information or promotions or when you accept the legal bases to participate in a promotional activity.

  • Social networks

The basis of legitimacy is the informed consent to respond to the queries raised through the social network, as well as the moment in which you follow us and want to be part of our contact list.

  • Usability and quality analysis

The legitimate interest of LLAOLLAO in analysing the usability of the Platform and the degree of satisfaction in order to improve the user's perception in handling the website.

4. HOW LONG WILL WE KEEP YOUR DATA?

1. Customer Service, I want to be a franchise.

We will treat your data as long as necessary to meet your request or petition.

2. Marketing and Club LlaoLlao

We will process your data until you request to unsubscribe or cancel your subscription.

3. Social networks

We will manage your data as long as it is necessary to meet your request or petition and as long as you are a follower of our profile.

*** Regardless of whether we treat your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it properly stored and protected during the time in which responsibilities may arise from the management, in compliance with current regulations at all times. Once the possible actions have expired in each case, we will proceed to delete the personal data.

5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that provide us with support in the services that we offer and that we detail below:

  • Salesforce in the event that you subscribe to our newsletter or register in the LlaoLlao Club.
  • Technological service providers
  • Logistics, transport and delivery services providers and collaborators.
  • If you request information for franchises, Your personal data may be transferred to LLAO LLAO SPAIN, LTD.; LLAO LLAO AFRICA,LTD., LLAO LLAO AMERICA, LTD, LLAO LLAO EUROPE, LTD., LLAO LLAO ASIA, LTD, LLAO LLAO PACIFIC, LTD.

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights.

You can exercise them at no cost by sending us an email to our address protecciondedatos@llaollao.es, simply indicating the reason for your request and the right you want to use.

In the event that we consider it necessary to be able to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

· Ask us for access to your data that we have.

· Ask us to rectify the data we already have. Keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them.

· Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to manage them as we have previously informed you, or to the extent that we no longer have the legitimacy to do so.

· Ask us to limit your data processing, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have given us your consent for your data processing for any purpose, you also have the right to withdraw it at any time.

On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose to it.

Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

7. CHANGES TO THE PRIVACY POLICY.

We may modify the information contained in this Privacy Policy when we deem it appropriate. In the event that we do so, we will notify you in different ways through the Platform, or even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, evaluate them and, where appropriate, oppose or unsubscribe from any service or functionality.

8. INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please, read our Cookies Policy to learn more about cookies and similar devices we use, their purpose and other information of interest.


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